Business Requirements
The biggest challenges in automating business processes using information systems arise from their incomplete and imprecise specifications (definitions). A poorly defined process results in an unclear requirement for its automation, which leads to significant issues once the implementer begins their work. Typically, the implementer says, "The business team doesn’t know what they want," while the company claims that IT is incapable of meeting their requirements. Additionally, companies usually have thousands of business processes that are intertwined, overlapping, and often fragmented, with unclear beginnings and endings.
Moreover, companies need to shift their perspective away from defining processes solely based on the organization’s internal needs. It is necessary to introduce the concept of "Customer-Centricity" and design business processes to meet the needs of the service user.
These are just some of the issues addressed by building the so-called Enterprise Architecture of a company, where business processes and the information systems that should automate them are modeled simultaneously.
Without highly automated processes, a company cannot respond in a timely manner to new service user demands, changes in the environment, or technological advancements. Business processes, together with organizational goals and plans, form what is known as Business Architecture.
Process of Work
The process of business process specification performed by Infolink:
Benefits
References
